FAQ

Most frequent questions and answers

Buyers are responsible for any customs and import taxes that may apply.
We are not responsible for delays due to customs.

Estimated Shipping Times

Canada:
 1-5 business days
United States: 5-10 business days
Europe: 10-12 business days
Australia, New Zealand and Oceania: 7-10 business days
Asia Pacific: 10-14 business days
Actual delivery time will depend on the shipping method you choose.

Customer satisfaction is important to us.

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 7 days of receipt. We will issue a full return (excluding original delivery charges) upon receipt, store credit or the item can be exchanged ONE TIME for a different size or colour if specified subject to item availability. Returns of custom orders are subject to separate terms. 

I gladly accept returns and exchanges

Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery

We do take custom orders!

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You can contact us through our contact page!
We will be happy to assist you.

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Head In The Clouds Co.

Handmade whimsical colorful yarn art and clothing.

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Head In The Clouds Co.

Handmade whimsical colorful yarn art and clothing.

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